FAQ
Questions, answered.
The things prospects ask most often. If yours isn't here, get in touch and we'll answer it directly.
What does Valiell do?
Our two primary services are SOC-as-a-Service and IT Consulting: around-the-clock monitoring and threat detection, plus expert guidance on secure technology decisions. Beyond those we offer vulnerability assessments, cloud compliance, IT audits, and cybersecurity and network services, which cover endpoint protection, email security, backup and disaster recovery, identity and access management, security awareness training, incident response planning, patch management, and risk assessments.
Who do you work with?
Small and mid-sized businesses and nonprofits, across professional services, healthcare, education, and community organizations. It's the segment larger firms tend to underserve.
What problems does this solve?
Securing a digital environment on a limited budget. We protect against ransomware, phishing, and data breaches, lower your IT and compliance risk, and free your team to focus on its actual work instead of security firefighting.
How is this different from a large firm?
We focus only on the small-to-midsize and nonprofit segment, and we build on open-source tools and repeatable processes rather than expensive proprietary platforms. That is enterprise-grade security at a fraction of the cost.
How responsive are you?
We operate as an extension of your team, not a vendor you file tickets with. That means SOC monitoring, proactive alerts, and a direct line for incidents.
What does getting started look like?
A free consultation call at a time that suits you, then a discovery and consulting session, then a written proposal. No commitment until you've seen it.